Return Policy
Return Policy
We want you to be completely satisfied with your purchase. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact (i.e. instructions, warranty information)
- Return shipping costs are the responsibility of the customer
Restocking Fees
A 15% restocking fee applies to all returns.
No Returns
There are no returns on the following categories of products:
- Mastectomy Bra and Form
- Ultralightweight wheelchairs
- Sport wheelchairs
- Lift Chairs with custom fabrics and/or heat and massage
- Bath safety equipment
- Mattresses
- Wound care
- Incontinence
- Masks
- Braces
- Stockings
- Batteries
- Orthopedic supplies
Return Process
To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:
- Call or email to request Return Authorization Number (RA)
- Warehouse must receive item within 10 days of an RA number being issued
- Report via phone or email a tracking number to customer service
- Items sent without an RA number cannot be refunded
- The buyer is responsible for return postage costs
Refunds
All credits will be given after receipt and warehouse inspection approval.
Inspect Your Product When It Arrives
Damaged or Defective Products: Please inspect your package when it arrives. If it is defective, damaged or short an item please notify us within 2 business days of delivery. Customer Service toll-free 855-785-0385. If you receive a damaged product we will replace any damaged or defective parts or replace the product at manufacturer's discretion.