Customer Rights And Responsibilities

As an EZLife Medical Supply Customer you have the right to:

  • Receive service without discrimination based on race, creed, gender, age, handicap, sexual orientation, veteran status, or lifestyle and be treated with consideration, respect, and full recognition of your dignity and individuality and be free from abuse or exploitation.
  • Exercise your rights at any time or to have a designated representative exercise your rights on your behalf.
  • Protection of confidential information in our files. You will have access to information in our files about you or your account in terms you can understand.
  • Be informed in advance of changes to your account and involved with any issue or conflict about your account or the products provided.
  • Refuse the delivery of any product without consequences.
  • Voice complaints and suggest changes in service or staff without fear, discrimination, or reprisal. You can send complaints to any of the following:

The Board of Certification / Accreditation, International (BOC)

10451 Mill Run Circle, Suite 200
Owings Mills, Maryland 21117

EZLife Medical Supply

5230 Hollywood Blvd
Los Angeles, CA 90027

National Government Services Medicare

P.O. Box 6036
Indianapolis, IN 46206-6036

Noridian Medicare

P.O. Box 6727
Fargo, ND

State of California
Department of Developmental Services
Office of Human Rights and Advocacy Services
Department of Developmental Services
1600 9th Street, Room 240, MS 2-15
Sacramento, CA 95814
(916) 654-1888
(916) 651-8210 Fax

CIGNA Medicare

P.O. Box 20010
Nashville, TN 37202

As a EZLife Medical Supply Customer you have the responsibility to:

  • Provide EZLife Medical Supply with accurate and complete health information.
  • Follow your doctor‘s plan of care.
  • Inform us of any problem with products or services provided.
  • Provide us the name, telephone number, and written permission of anyone that you have authorized to assist with your account.
  • Agree to inform EZLife Medical Supply of any services received from other providers.